Brand Name: Rathand
Legal Entity: Rattan Merchandise
GSTIN: 07ABAFR0316D1ZU

  • Return, Replacement & Refund Policy

    Thank you for your purchase with us. We hope you are happy with your recent purchase. However, if you receive a damaged or defective product, you may return or exchange it with us for a full refund or replacement under certain conditions. Once your returned order is received and inspected by us, the refund will be credited to your original payment method within 7 working days.

    At Rathand, our primary goal is to provide a seamless and reliable shopping experience. We understand that online shopping requires trust, which is why we have established a transparent and customer-centric Return & Refund Policy in compliance with applicable consumer protection guidelines.

    1. 14-DAY RETURN WINDOW

    We offer a 7-day return and exchange window for most items purchased on rathand.com. If the product you received is damaged, defective, or significantly different from what was described on our website, you may be eligible for a full refund or a replacement.

    The 14-day period begins from the date the product is delivered to your registered address.

    2. CONDITIONS FOR RETURNS & EXCHANGES

    To ensure a fair process for all customers, returned items must meet the following criteria:

    • The item must be in its original, unused condition

    • All brand tags, labels, and original packaging must be intact

    • Items marked as “Non-Returnable” on the product page (such as hygiene-based or customized products) are not eligible for return unless received in a damaged or defective condition

    3. ELECTRONICS USAGE & COMPATIBILITY

    Certain electronic items may have specific usage requirements.

    • Product specifications (such as compatibility or power requirements) are mentioned on the respective product pages for customer awareness.

    • Customers are advised to review all product details carefully before placing an order.

    • For assistance regarding product usage, our support team is available to help.

    4. THE RETURN PROCESS

    Initiating a return at Rathand is simple:

    Step 1: Contact our support team at support@rathand.com or via Call/WhatsApp at (+91) 7840870914 within the 14-day reporting period.
    Step 2: Provide your Order ID and a brief description of the issue (including photos or videos if the item is damaged).
    Step 3: Once approved, we will arrange a reverse pickup or guide you through the return process.
    Step 4: Upon receiving the returned item at our inspection center and verifying its condition, we will process your refund or dispatch a replacement.

    5. REFUND PROCESS

    Once your return is inspected and approved:

    • Refund will be initiated within 24–48 hours

    • The amount will be credited to your original payment method

    • It may take 2 – 3 working days for the amount to reflect in your bank account depending on your bank’s processing time

    A refund confirmation will be shared once the process is completed.

    6. CANCELLATION & REFUSAL OF DELIVERY

    • Before Shipment: Orders can be cancelled before dispatch for a full refund.

    • After Dispatch: If the order has already been shipped, customers may refuse delivery at the time of arrival.

    • Once the shipment is returned to us, the refund will be processed to the original payment method.

    7. EXCEPTIONS & DAMAGED ITEMS

    If you receive a non-returnable item in a damaged or defective condition, please contact us within 48 hours of delivery. Such cases will be reviewed individually to determine eligibility for replacement or refund.

    8. CONTACT US

    For any assistance related to returns or refunds, please contact us:

    📧 Email: support@rathand.com
    📞 Customer Care: (+91) 7840870914

    Physical Address: 28B Ground Floor, Patparganj Road, Patparganj Village, Mayur Vihar Phase 1, Delhi 110091, India