Legal Entity: Rattan Merchandise | Brand: Rathand

Official Website: rathand.com

1. INTRODUCTION: OUR OBLIGATION TO YOUR PRIVACY

Welcome to Rathand, operated by Rattan Merchandise. We respect the privacy of our users and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rathand.com or use our services.

By accessing or using our website, you agree to the collection and use of your information in accordance with this policy. If you do not agree with the terms outlined in this Privacy Policy, please refrain from using the website. We reserve the right to update this policy at any time, and users are encouraged to review it periodically.

2. COLLECTION OF YOUR INFORMATION

We may collect personal information when you place an order or interact with our website. This may include:

  • Full Name

  • Email Address

  • Billing Address

  • Shipping Address

  • Phone Number

  • Order Information

Payment details such as credit/debit card or bank account information are collected securely by authorized third-party payment gateways. This sensitive financial data does not enter or get stored on our internal systems at any time.

We collect this information to:

  • Process your orders

  • Facilitate payments

  • Deliver purchased products

  • Communicate order status

  • Respond to customer support queries

We may share your name, contact number, and delivery address with courier partners or authorized suppliers solely for order fulfillment purposes.

Users are responsible for ensuring that the information provided is accurate and up to date. You are also responsible for maintaining the confidentiality of your account credentials.

We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

3. FINANCIAL DATA AND SECURE TRANSACTIONS

At Rathand (Rattan Merchandise), we follow a strict Zero-Storage Policy for financial data.

  • All payment transactions are processed through RBI-authorized payment gateways such as PhonePe and Cashfree.

  • Sensitive payment details like card number, CVV, or bank credentials are never stored on our servers.

  • Transactions are protected by industry-standard encryption protocols.

4. HOW WE USE YOUR INFORMATION

We use the collected data for the following purposes:

  • To process and fulfill orders

  • To manage payments and deliveries

  • To detect and prevent fraudulent transactions

  • To provide customer support

  • To improve website functionality and user experience

  • To send transactional or promotional communication (users may opt out anytime)

5. DISCLOSURE OF YOUR INFORMATION

We do not sell or rent personal information to third parties. Information may only be shared under the following conditions:

  • With courier or logistics partners for delivery

  • With payment gateway providers for transaction processing

  • When required by law or legal processes

  • To prevent fraud or ensure website security

6. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to:

  • Enhance user experience

  • Maintain session information

  • Understand website traffic and user interaction through tools like analytics services

You can disable cookies through your browser settings, although some website features may not function properly.

7. DATA SECURITY

Your data is stored on secure servers with administrative and technical safeguards in place. While we strive to use commercially acceptable means to protect your personal data, no online transmission or storage system is completely secure.

8. USER RIGHTS

You may review, update, or delete your account information by logging into your account on rathand.com.

We do not knowingly collect personal data from children under the age of 13. If such information is identified, it will be removed promptly.

9. CONTACT US

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Brand Name: Rathand
Legal Entity: Rattan Merchandise
📧 Email: support@rathand.com
📞 Phone: (+91) 7840870914

🏢 Registered Office Address:
28B, Ground Floor, Patparganj Road,
Patparganj Village, Mayur Vihar Phase 1,
New Delhi – 110091, India