Privacy Policy

Privacy Policy

Effective Date: 1-25-25

At Rathand, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or make a purchase from our store. By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

To provide you with an optimal shopping experience, we collect various types of information when you interact with our website:

Personal Information:

When you create an account, place an order, or sign up for our newsletter, we may collect personal details such as:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment details (credit/debit card information, billing details)

Non-Personal Information:

We also collect non-personally identifiable information that helps us enhance your shopping experience, such as:

• IP address
• Browser type
• Operating system
• Device type
• Pages visited on the website
• Referral source (how you found our website)

Cookies:

We use cookies to enhance your browsing experience on our website. Cookies are small files stored on your device that allow us to remember your preferences, login details, and items in your shopping cart. You can control the use of cookies through your browser settings.

2. How We Use Your Information

We use the information we collect to provide, improve, and personalize our services. Specifically, we use your data for the following purposes:

• Order Processing: To process and fulfill your orders, including shipping and delivering products, and sending order-related communications.
• Customer Support: To respond to your inquiries, provide assistance, and resolve any issues or concerns you may have with your orders or products.
• Personalized Experience: To tailor the website and content to your preferences, and offer you personalized product recommendations.
• Marketing and Promotions: We may use your contact information to send you updates, promotional offers, and newsletters. You can opt out of receiving marketing emails at any time by clicking the “unsubscribe” link in the email.
• Improve Services: We analyze usage patterns and customer behavior to improve our website’s functionality and your overall shopping experience.

3. Sharing Your Information

We respect your privacy and will never sell or rent your personal information to third parties. However, we may share your data with trusted third parties in the following situations:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, or managing marketing campaigns. These service providers are obligated to protect your data and use it only to provide the contracted services.
• Legal Compliance: We may disclose your information if required to do so by law or if we believe that such action is necessary to comply with legal obligations, protect our rights, or prevent fraud.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction. We will notify you of any such change in ownership or use of your data.

4. Data Security

We take the security of your personal information seriously. We implement a variety of technical, physical, and organizational measures to safeguard your data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for secure transactions
• Firewalls and secure servers
• Regular security audits and monitoring

While we strive to protect your information, no method of data transmission over the internet is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

5. Your Rights and Choices

You have certain rights and choices regarding your personal data. These include:

• Accessing and Updating Your Information: You can review, update, or correct your personal information by logging into your account or contacting us.
• Opting Out of Marketing Communications: If you no longer wish to receive promotional emails from us, you can unsubscribe at any time by following the instructions in the email or contacting us directly.
• Deleting Your Account: You may request the deletion of your account and personal information. Please note that we may retain certain data for legal or operational purposes, such as completing transactions or complying with applicable laws.
• Cookie Preferences: You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your ability to use certain features of the website.

6. Third-Party Links

Our website may contain links to third-party websites. These third-party websites have their own privacy policies, and we are not responsible for the content or practices of these sites. We encourage you to read their privacy policies before providing any personal information.

7. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information as quickly as possible.

8. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or for other operational reasons. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Email: support@rathand.com
Phone: (+91) 7840870914 
Address: FLAT NO.-2, B-5, GALI NO.9, NEW GOVIND PURA, KRISHNA NAGAR, NEW DELHI, DELHI 110051 INDIA