FAQs

Once your order is shipped, you will receive a dispatch confirmation via email or SMS with a tracking number.
You can use that number to track your package anytime on our delivery partner’s website (e.g., BlueDart, Delhivery, etc.) or directly on Rathand.com → Track Order page.

If your order shows “Awaiting Arrival,” it means it’s already on the way and will reach you soon. 🚚

We accept all major debit cards, credit cards, UPI, net banking, and wallet payments.
Cash on Delivery (COD) is also available for eligible orders under ₹2,500.

Sometimes payment confirmation can take a few minutes.
If you haven’t received an order confirmation within 1 hour, please email us at support@rathand.com with your payment screenshot, and we’ll verify and confirm your order right away.

If you received a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
Send an email to support@rathand.com with:

• Your Order ID

• Reason for return

• Clear photos or video of the issue

Once approved, our team will arrange a pickup or replacement at no extra charge.

After your returned item is received and verified, we will process your refund within 5–7 business days.
Refunds for prepaid orders are made to the original payment method, while COD orders are refunded through bank transfer.

To initiate your refund, please share:

• Order ID

• Account Holder Name

• Account Number

• IFSC Code

• Refund Amount

We’ll make sure the refund is processed smoothly.