LEGAL ENTITY: Rattan Merchandise
BRAND: Rathand
WEBSITE: rathand.com
MODEL: International Facilitation (USA to India Direct)

1. LEGAL BINDING AND ACCEPTANCE OF SERVICE

This Terms of Service agreement is a legally binding contract between you (the “User” or “Customer”) and Rattan Merchandise (operating under the brand name “Rathand”). By accessing, browsing, or utilizing the e-commerce services provided on rathand.com, you acknowledge that you have read, understood, and agreed to be bound by these terms.

These terms govern your entire shopping journey — from browsing USA-sourced products to final delivery at your Indian address. Rathand reserves the right to update or modify these terms to remain compliant with Indian e-commerce laws and international trade regulations. Continued use of the website after updates constitutes acceptance of the revised terms.

2. INTERNATIONAL FACILITATION MODEL

Rathand operates as an international product facilitation platform connecting the United States retail market with Indian consumers.

When you place an order, you authorize Rathand to:

  • Procure the product from authorized U.S. sellers or distributors

  • Manage international air freight

  • Handle Indian customs clearance

  • Deliver the product to your registered Indian address

Rathand functions as your end-to-end logistics and import service provider.

3. ALL-INCLUSIVE PRICING POLICY

The price displayed at checkout is the final landed price in Indian Rupees (INR).

This includes:

  • Product cost

  • International shipping charges

  • Handling fees

  • Applicable import duties and taxes

Rathand guarantees that no additional customs or delivery charges will be collected at the time of delivery.

Any post-order fluctuations in freight or customs duty are absorbed by Rattan Merchandise.

4. PRODUCT AUTHENTICITY

Rathand guarantees that all products are sourced from:

  • Licensed brand outlets

  • Authorized U.S. retailers

  • Verified distributors

Products are genuine and meet U.S. market standards.

5. CUSTOMS CLEARANCE AUTHORIZATION

By placing an order, you authorize Rathand and its appointed customs agents to act on your behalf for:

  • Documentation filing

  • HS code classification

  • Payment of import duties

  • Legal customs clearance

All imports are processed in compliance with the Customs Act, Foreign Trade Policy, and Indian regulations.

6. PAYMENT SECURITY

Rathand integrates secure RBI-compliant payment gateways such as:

  • Cashfree

  • PhonePe

Transactions are protected under PCI-DSS standards. Rathand does not store card details, CVV, or banking credentials.

7. ORDER HANDLING TIME

Orders undergo a two-stage verification process.

  • U.S. warehouse inspection and packaging: 2–4 business days

  • Secure export packaging for international transit

This ensures correct product dispatch and damage prevention.

8. SHIPPING & DELIVERY TIMELINE

Estimated total delivery time: 10–15 business days

Shipping model:

  • International carriers (DHL, FedEx, UPS or equivalent)

  • Indian last-mile delivery partners

Rathand’s responsibility ends only upon confirmed doorstep delivery.

9. TRACKING

A tracking number is shared via email/SMS once dispatched.
Customers can monitor real-time shipment progress.

10. PRODUCT COMPATIBILITY

Some electronics sourced from the U.S. may operate on 110V–120V standards.

Where required, Rathand may provide:

  • Voltage adapter

  • Converter (if applicable)

Customers are advised to review specifications carefully before purchase.

11. CANCELLATION POLICY

Customers may request cancellation before delivery.

  • Immediate cancellation (before dispatch): 100% refund

  • Orders already in transit: cancellation subject to logistics status

Refunds are processed to the original payment method.

12. RETURNS & REFUNDS

If the product:

  • Arrives damaged

  • Is defective

  • Does not match description

Customers must report within 48 hours with photo/video proof.

After verification, full refund will be processed within 5–7 business days.

13. DATA PRIVACY

Rathand collects customer data only for:

  • Order fulfillment

  • Communication

We do not sell, rent, or trade customer data.

14. LIMITATION OF LIABILITY

Rathand’s liability is limited to the total order value.
We are not liable for indirect or consequential damages.

15. INTELLECTUAL PROPERTY

All content on rathand.com including logos, descriptions, and images is the intellectual property of Rattan Merchandise.

Unauthorized reproduction or scraping is prohibited.

16. LEGAL COMPLIANCE

Rathand operates under:

  • Information Technology Act, 2000

  • Consumer Protection (E-Commerce) Rules, 2020

Customers agree to provide accurate information during purchase.

17. WEBSITE MAINTENANCE

Temporary downtime may occur due to maintenance or upgrades.
Existing orders remain unaffected.

18. GOVERNING LAW

This agreement is governed by the laws of India.

Exclusive jurisdiction: Courts of Delhi, India.

19. FORCE MAJEURE

Rathand is not liable for delays caused by:

  • Natural disasters

  • Pandemics

  • Government restrictions

  • Airline disruptions

  • Trade embargo changes

In such cases, customers will be informed transparently.

20. CONTACT & GRIEVANCE REDRESSAL

Legal Entity: Rattan Merchandise
Brand Name: Rathand

Registered Office Address:
28B Ground Floor, Patparganj Road
Patparganj Village, Mayur Vihar Phase 1
Delhi – 110091, India

Grievance Email: support@rathand.com
Customer Helpline: (+91) 7840870914
Website: https://rathand.com

This electronic record is generated automatically and requires no physical or digital signatures.