Legal Entity: Rattan Merchandise
Brand: Rathand
Website: rathand.com

At Rathand (Rattan Merchandise), we are committed to delivering your orders safely and efficiently. Once your payment is successfully completed, our team processes your order through our registered operational facility in India and ensures timely dispatch through trusted logistics partners.

1. SHIPPING TIMELINES

We aim to process and dispatch orders as quickly as possible.

Note: Business days exclude Sundays and public holidays.

Delivery timelines may vary slightly depending on your location and courier service availability.

2. ORDER PROCESS FLOW

Step 1 – Order Confirmation:
Once you place an order on rathand.com, you receive an order confirmation via email/SMS.

Step 2 – Processing & Quality Check:
Your order is prepared and checked for packaging condition and visible defects before dispatch.

Step 3 – Dispatch:
The shipment is handed over to our logistics partners such as Delhivery, BlueDart, DTDC, or other reputed courier services.

Step 4 – Last-Mile Delivery:
The courier partner delivers the package to your registered delivery address.

3. SHIPPING CHARGES

• Shipping charges (if applicable) are clearly displayed at checkout.

• No hidden charges will be collected at the time of delivery.

• Any applicable shipping fee will be shown before payment confirmation.

4. ORDER TRACKING

Every order is assigned a unique tracking ID.

• Tracking details are shared via email/SMS once the order is dispatched.

• Customers can track shipments through the courier partner’s tracking link or via the “Track Order” section on our website (if available).

5. DELIVERY POLICY

• Customers must provide accurate shipping details at the time of order placement.

• Rathand is not responsible for delays caused due to incorrect address or contact details provided by the customer.

• In case of delivery failure due to customer unavailability or refusal (except damaged product cases), re-shipping charges may apply.

6. REASONS FOR POSSIBLE DELAYS

While we strive to deliver within the estimated timeline, delays may occur due to:

• High order volumes during festive seasons

• Courier operational issues

• Weather conditions or natural disruptions

• Government restrictions or unforeseen circumstances

In case of significant delays, our support team will assist you accordingly.

CONTACT & SUPPORT

For shipping-related queries, feel free to contact us:

📧 Support Email: support@rathand.com
📞 Customer Care: (+91) 7840870914

🏢 Registered Address:
28B, Ground Floor, Patparganj Road,
Patparganj Village, Mayur Vihar Phase 1,
New Delhi – 110091, India