Privacy Policy – Rathand.com

Welcome to Rathand.com.
Your privacy is extremely important to us. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or interact with our services.

By using Rathand.com, you agree to the practices described in this Policy.

1. Information We Collect

We collect only the information necessary to provide you with a safe, efficient, and personalized shopping experience. This includes:

  • Personal Information: Name, contact number, email address, shipping and billing address.

  • Transaction Details: Payment information processed through secure, PCI-DSS-compliant gateways. (We do not store your card details.)

  • Technical Data: Device type, browser, IP address, and usage information to improve website performance and user experience.

  • Communication Data: Feedback, messages, or emails you send to our customer support team.

2. How We Use Your Information

We use your data responsibly and only for legitimate business purposes, such as:

  • Processing and fulfilling your orders

  • Sending order confirmations, invoices, and shipping updates

  • Improving our website functionality and customer experience

  • Providing personalized offers and recommendations

  • Responding to queries and customer service requests

  • Complying with legal obligations

We never sell or misuse your personal information.

3. Data Protection and Security

We maintain strict security standards to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

  • All sensitive transactions are encrypted via SSL (Secure Socket Layer) technology.

  • Payments are processed only through trusted and verified gateways such as Razorpay, PayU, or similar providers.

  • Access to personal data is restricted to authorized personnel only.

4. Information Sharing and Disclosure

Your personal information may be shared only with trusted third parties who assist in operating our business, such as:

  • Delivery partners for shipping your orders

  • Payment service providers for secure transactions

  • IT and support vendors for maintaining site functionality

All partners are contractually obligated to keep your information confidential and use it solely for the intended purpose.

We may also disclose information when required by law or to protect our legal rights.

5. Cookies and Tracking Technologies

Rathand.com uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and remember your preferences.
You can manage or disable cookies in your browser settings, but doing so may limit some site functionality.

6. Your Rights and Choices

You have full control over your personal information. You may:

  • Request access to the data we hold about you

  • Ask for corrections or updates

  • Withdraw consent for marketing communications

  • Request deletion of your account or personal data (subject to legal and transactional requirements)

To exercise these rights, please contact us at support@rathand.com.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, and resolve disputes.

8. Third-Party Links

Our website may contain links to third-party sites. Rathand.com is not responsible for the privacy practices or content of such websites. We encourage you to read their privacy policies separately.

9. Policy Updates

Rathand.com reserves the right to update or modify this Privacy Policy at any time. Any material changes will be posted on this page with a revised “Effective Date.”

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

📧 Email: support@rathand.com
🏢 Address: 28B Ground Floor, Patparganj Road, Patparganj Village, Mayur Vihar Phase 1, Delhi 110091, India